01
On April 25, a girl on Taobao purchased 18 resort wear dresses valuing nearly 5000rmb. The seller was very happy to receive a big order before the May holiday. However, he did not expect that the order would be so tricky.
On April 27th, the girl received her shipment just in time for the holiday. But on May 5th, the girl put in a request for a return with “disliked items” as the reason for al 18 dresses.
The seller
After receiving the request for return, the seller rejected it because it was past the 7-day return policy.
The customer then applied for return through Taobao Customer Service and they allowed the return. The seller added the customer via her phone number on WeChat to ask what was wrong with the dresses but he soon found his answer upon viewing her WeChat Moments!
The girl had worn all the clothes on her vacation and was taking advantage of the return policy. Of course, this made the seller very angry that he posted about it on social media! At first, the girl responded that she was just trying them on but according to photos she posted, it was definitely not a trial in her hotel room as you can see…
When the item is returned and re-sold, the new buyer may not know that someone else has been wearing it. There may be dust, sweat, smells, whatever else on it!
02
In February 2018, Mr. Pan bought a pair of Air Jordan XI (AJ11) on the official Nike website for 1,599 RMB. Later, he found a WeChat seller that sells high-quality imitation Nike’s, so he bought a pair for 640 RMB.
“I thought I could use this loophole to buy high-quality fake products in the market and return the real ones,” he said.
He tested out the “7-day Return Policy” by returning them within the 7-day window with the high-quality fake Nike’s purchased on WeChat. After receiving a full refund, Mr. Pan sold the real pair of AJ11’s to make a profit.
Since then, he’s returned and sold more than 60 pairs of real Nike’s, earning him more than 80,000 RMB.
In August of 2018, Nike reported to police that a customer returned an original purchase of a genuine product with a fake product within their 7-day period for returns. Nike stated they discovered through their system that a customer surnamed Pan was regularly placing orders for Air Jordan’s but always within a few days of purchase returning them without reason.
They went to a supplier for identification and found that the returned goods were all fake.
Shortly after, Pan was arrested by police at his home he confessed of his returns. Shanghai Yangpu district, arrested Mr. Pan on suspicion of fraud in accordance with the law.
Shanghai prosecutor reminds consumers, “the 7 days no reason return rule” is to safeguard the rights and interests of the consumer. However, there are people that will abuse this and find a loophole. Consumers will be punished for illegal behavior.”